Common Problems
| Logical | Deleted files | Depending on the file system, the internal processing of deleting data such as files or folders is different. In NTFS, the file management record is marked as “deleted” and the cluster is marked as “disabled”. Any new input data coming after that may be directed to and stored in the area marked “disabled”. By this process, the deleted data area will be overwritten with new data and may be permanently damaged. So it is the best to stop all operations immediately when you delete data by mistake, and contact the recovery specialist. |
| Format | When computer gets slow or malfunctioning, people often format it or reinstall the operating system (OS). Before formatting or reinstalling the OS, make sure you back up all the data to other media and thoroughly confirm that no data is remained un-backup. If Format or OS installation was mistakingly run without backing-up necessary data, please stop the system and contact recovery specialist immediately. | |
| Virus | Never run a virus program if the media has data to recover. In the event of logical corruption, the data in the medium can be altered. In the case of physical damage, the bad sector area can spread over the entire area. If you want to recover data from a virus-infected medium, turn off the power and contact recovery company . | |
| Partition damaged | Even if Partition is deleted for some reasons, user data area normally remains intact but just ‘not accessable’. In this case, the user data can be recovered relatevely easily by using by using general recovery tools that supports the partition recovery function. | |
| Physical | ID failure | Identification Failure can be caused by various physical reasons. In addition to mishandling, it may be caused by reliability problems of a component itself. It is critical to find the real cause through precise diagnose to take proper recovery process accordingly. |
| Shock, Drop | Any external shock occured while the drive is in operation (Power on) may cause physical damages to critical components such as Head, Disk, Motor, and etc. In non-operation condition, the impact is often limited to Head damage. If you acknowledg any abnormal operation after a shock occurred, never turn power on. Data recovery works for shock damage case should go through complicate and sophiscated processes which may include multiple component replacements under highly clean environment, so you should consult a specialist. | |
| Flooded | Two situations may happen when a drive is flooded. The PCB only is flooded, or both PCB and inside of hard disk are wet. If PCB only is wet, it may work normally after drying, but in the other case, it is necessary to dry the inside of the hard disk and wash the disk if necessary. In any case, the disk condition needs to be checked by opening the cover. These processes should be done in a clean environment, so you should find a properly-equiped company for the recovery. | |
| Fire-burnt | In the case of fire, the PCB and internal parts may be deformed by heat. In particular, the degree of disk damage is important because it is the data storage location. Depending on the severity, disks need to be cleaned ahead of further recovery steps, and it may still not be recoverable if the exposure to heat was too long and severe. All this verification and recovery process must also be done under a clean environment, so be sure to contact a proper recovery company. | |
| Noise | Hard disk noise is often observed due to either abnormal contact of head-disk or damaged Spindle Motor, that is, clicking or metallic scratching noise, or the rotation noise. In all of these cases, the damage of the components becomes severer quickly if the power is turned on further. Please turn off the power immediately and contact the recovery specialist. |
Price
◎ HDD (Windows-based IDE / SATA standard)
| Capacity | Logical | Physical |
|---|---|---|
| 320G or less | ₩50,000 | Contact |
| 500G or less | ₩70,000 | ₩250,000 |
| 1TB or less | ₩100,000 | ₩300,000 |
| 2TB or less | ₩150,000 | ₩350,000 |
| 4TB or less | ₩200,000 | ₩450,000 |
| 5TB or less | ₩230,000 |
₩500,000 |
| 6TB |
₩250,000 | ₩550,000 |
| 8TB |
₩250,000 | ₩700,000 |
| 10TB |
₩300,000 | ₩900,000 |
| 12TB |
₩350,000 | ₩1,000,000 |
| 14TB |
₩400,000 | ₩1,200,000 |
| 16TB |
₩450,000 | ₩1,400,000 |
| 18TB |
₩500,000 | ₩1,600,000 |
| 20TB |
₩500,000 | ₩1,800,000 |
| 30K Won+tax may be charged upfront for certain types of Loginal Recoveries such as overwritten data by installing OS or other reasons. | ||
◎ Special interface HDD such as SAS / SCSI / FC HDD
| Capacity | Logical | Physical |
|---|---|---|
| 18GB or less | ₩200,000 | ₩300,000 |
| 36GB or less | ₩200,000 | ₩350,000 |
| 72GB or less | ₩250,000 | ₩400,000 |
| 44GB or less | ₩250,000 | ₩450,000 |
| 300GB or less | ₩300,000 | ₩500,000 |
| 500GB or less | ₩300,000 | ₩600,000 |
| Over 500GB | Contact | Contact |